Dumont Telephone Company ("Dumont") has implemented this Online Payment Policy governing the payment of your Dumont bill online via the eBill automated bill payment system.
Dumont customers can view their monthly billing statement and pay their bill online using the eBill automated bill payment system. You may access eBill through Dumont's website, www.dumonttelephone.com. This Online Payment Policy is intended to provide you with information on how to use the eBill automated payment system and your rights and responsibilities if you choose to pay your bill using eBill.
Payment Options: Dumont customers have two online payment options. You can use eBill to make a single, one-time online payment for your monthly bill using electronic check or credit card. You can also use eBill to make recurring automatic monthly online payments for your monthly bill using electronic check or credit card. MasterCard and Visa credit cards are accepted. If you choose not to utilize an online payment option, you can mail your payment or drop off your payment at the address on your bill.
How to Register to Make Online Payments: More information on how to register to use eBill and how to use eBill to make online payments can be found in the F.A.Q. available at: https://webapps.paydq.com/macc/Faq.do.
Responsibility for Delinquent Payments: You are responsible for the timely payment of all charges on your monthly bill. Single online payments made via eBill will be processed within two (2) business days. Recurring online payments made via eBill should be scheduled for a date that is four (4) to ten (10) days before the payment due date shown on your monthly bill. You should submit your online payment with sufficient time prior to your billing due date in case delays in transmission or processing are encountered. It is your responsibility to ensure that your online payment is received by Dumont by your billing due date. If an online payment is not processed or completed by your billing due date, the amount due will be treated as a delinquent payment in accordance with Dumont's delinquent payment policies.
Billing Questions: If you use the eBill automated bill payment system and you think your billing statement is incorrect, you made an online payment by mistake, or you have overpaid your account, contact Dumont immediately at (641) 857-3211 or toll free at (800) 328-6543. We will try to resolve any complaints you have as promptly as we can.
Privacy and Security: Dumont and third parties involved in processing your online payment maintain reasonable standards of confidentiality and security to protect your personal information. For more information, please see Dumont's Privacy and Security Policy, available at www.dumonttelephone.com. Even with these measures in place, it is possible that someone may intercept or access communications, transmissions and/or personally identifiable consumer information. You must seek to protect against unauthorized access to your user name, account number and/or password in accordance with Dumont's Privacy and Security Policy. Protecting the confidentiality of your user name, account number and/or password is your responsibility. You must notify Dumont immediately at [email protected], (641) 857-3211, or toll free at (800) 328-6543 if you believe your user name, account number, password or other security information has been lost or stolen, or if you believe there has been any unauthorized access to your account.
Policy Subject to Change: From time to time, Dumont's Online Payment Policy may change. Dumont will post changes to the Online Payment Policy at this site. Please review this Online Payment Policy often so that you will remain abreast of Dumont's current policies.
Effective Date of Policy: This Online Payment Policy was last updated on August 1, 2010 and is effective immediately.
If you have any questions concerning this Online Payment Policy, please contact us at:
Dumont Telephone Company
506 Pine St PO Box 349
Dumont, IA 50625-0349
Phone: (641) 857-3211 or (319) 267-2300
Toll free: (800) 328-6543
Email: [email protected]
This Online Payment Policy shall be governed by the laws of the State of Iowa, without regard to its conflict of law provisions. Any dispute concerning this Online Payment Policy or your use of this site, including the eBill automated payment system, shall be submitted to binding arbitration in the State of Iowa within one (1) year from the date that the cause of action arose (or, if multiple cause of actions are involved, from the date that the first cause of action arose), with such arbitration conducted pursuant to the then prevailing rules of the American Arbitration Association. To the fullest extent permitted by law, no arbitration brought pursuant hereto shall be joined to any other action or any other arbitration initiated pursuant hereto. If any portion of this Online Payment Policy is deemed unenforceable, unlawful or void by a court of competent jurisdiction, then that portion of the Online Payment Policy will be deemed severable and will not affect the enforceability or validity of the remaining portions of this Online Payment Policy.